*Do NOT click the Reset button on the Safe Mode start window. Start Firefox in ] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via 'Help > Troubleshooting Information'.

You can find the IDs of the submitted crash reports on the about:crashes page.

bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a 'bp-' prefix:

On Mac, hold down the Options key while starting Firefox.

On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut.

You can use one of these to start Firefox in Safe Mode:

Do NOT click the Reset button on the Safe Mode start window.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). The problem ALWAYS involves Flash in some form.ĭid you try to start Firefox in Safe Mode?

Problem is, it tries my patience just to get it running again when you folks do an upgrade. Like I said before, I'm a long time fan of Firefox. Where can I find all the older versions of Firefox? And will I have any difficulty installing them. Once I can do that I think it will work together because none of this happened until the newest version was installed. The way I see it, I need to revert to an older version of Firefox AND Flash player. I'm convinced that Firefox can not handle any Flash software whether Macromedia, Adobe, Shockwave or any other part of it. So, guess what? Firefox is out until someone can fix the problem. The plug in crashes as soon as I try to access any Flash site.

I finally uninstalled Firefox completely and on a whim, thought I would install Seamonkey. None of the Flash help I have received from both Adobe and Mozilla is helpful. I am unable to reset Firefox because the moment I go to Tools> (etc) reset Firefox, it crashes.

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